Testimonials

Rachael Steffen - Ottawa, KS

Posted on Jan 18, 2017

"I just want to say thanks for the awesome service I always receive when ordering from Vapor Authority!! I love the cost and the NO hassle ordering process. My order always seems to be delivered on time if not earlier and sometimes that's a great thing for me, especially when I realize I didn't have as many left as I thought. Thanks again for being such an easy company to work with and order from, literally takes me 2 minutes to place my order, that includes logging into my account and checking out!!" Read more »

Matt R - Encino, CA

Posted on Jan 18, 2017

"I first started shopping with Vapor Authority a little over a year ago. I was immediately impressed with their amazing customer service. With the exception of one time that I was in dire need of some juice, I will ONLY shop with them. I have gotten to know some of the staff there, and everyone is extremely friendly and they actually care.  They are all knowledgeable and helpful, prices and ship times are great, and they usually always have the latest vapes in stock.  What more can I ask for?  Class act all the way around." Read more »

Issac Toffer - Los Angeles, CA

Posted on Jan 18, 2017

After jumping around from company to company I found you guys and haven't looked back. A lot of companies claim that "customers come first" but really all they care about is to make as much money as they can. I will never forget calling in to get a little help picking something, and I was leaning towards a pretty expensive mod, and Joe actually talked me out of it. He said that a cheaper one would be better for my needs. You guys have always been completely honest and up-front with me. Thank you for being one of the few remaining companies that actually cares about their customers. Lifetime customer.

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Shiva G - Henderson, NV

Posted on Jan 18, 2017

"I tried everything to quit smoking, but nothing would take. My sister quit with ecigs and referred me to Vapor Authority. They took so much time to walk me through every little step in the beginning. I must have driven them crazy with my 100 calls and emails. But they were always so patient with me and made sure I was taken care of. It's been 7 months and 12 days since I last had a cigarette, and I owe it all to Vapor Authority. I will shop with no one else, and have sent everyone I know who wants to quit their way. Five stars all the way around." Read more »

Rob Orbell - Ann Arbor, MI

Posted on Jan 18, 2017

"Vapor Authority is the only vape site I trust. I used to buy from this small local shop, but then I found out that I was getting knockoffs. Then I bought from this one website, and they had the worst customer service in the world. Thank God I found Vapor Authority. I've been a customer for over a year now, and I'm not going anywhere. Pretty much everyone there knows me at this point, and they're all extremely nice and helpful. Even my mom shops with them now, although I have to place all of her orders because she's not that great with the internet." Read more »

Jeff Danzig - Wakefield, MA

Posted on Jan 18, 2017

"I am amazed at how many companies have sprung up in this Electronic Cigarette business. I have personally went to a couple local stores, searched and tried purchases from other online venues, but never with the success I've had with your business. There are differences in companies, how they perform their business, market their products and handle their customers and some have no idea of how to balance that. Inundated with emails or no response from someone on an email request for days. It would appear that VaporAuthority has found that balance. 100% Satisfied customer here." Read more »

Derek Micheals - Jeannette, PA

Posted on Jan 18, 2017

“Let me start by saying how much I love you guys. I've used other vape sites before, but from here on out vapor authority is my go to. It really is a piece of mind to know when I hit that complete order button, i'm not sweating waiting for the package. I work in manufacturing, so quality control is a very big issue with me. I respect every order is triple checked, packaged correctly to prevent damage, and gets delivered in a very timely manner. You have my business and I will direct anyone I know who is looking for vape products to your site. I love your site and keep it up!” Read more »

Carol Barrows - Yorktown Heights, NY

Posted on Jan 18, 2017

"Thanksgiving is that time of year I look back and want to thank the people who have been truly special. Thank you for all your help and patience. You have a great way about you when dealing with people and that makes you very special. You played a huge part in my being able to successfully quit smoking.  That's huge for me considering that I've never even met anyone from Vapor Authority in person. I just trust you and can't place an order without running it by you first.  Your staff is absolutely awesome. I want to thank you and everyone at Vapor Authority so much for that and wish you all a very happy Thanksgiving."
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Ashley Pichardo - Rancho Cucamonga, CA

Posted on Jan 18, 2017

"Vapor Authority not only helped me, but my parents too. The 3 of us made a pact on New Years 2015 to quit together. We first started with those nasty disposables from the gas station, but then we moved onto the good stuff. We came across Vapor Authority after bad experiences with other stores. We could tell right away that this place was different. Any communications with them have been nothing short of stellar and we feel taken care of. They have always gone way above and beyond for us, and we honestly couldn't say enough about this company!"

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Tony Haessley - Milwaukee, WI

Posted on Jan 18, 2017

“I am extremely impressed with the care put into my order. I can tell by the multiple signatures, the highlighting on the order slip, and the way everything was packaged that you have a very good quality control system going. I will definitely be a repeat customer! Everything was perfect! And... I must say, your prices are definitely better than my local stores. Prepare for another loyal customer! Thank you! And please tell whomever, that the care they put into the product I received did not go unnoticed!”

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Roberto G - Springfield, MO

Posted on Jan 18, 2017

"After getting the worst treatment from other sites, I went on the ECF and did a little research, and found a lot of good comments about Vapor Authority and decided to give them a shot. I placed a small order at first, and my box was delivered 2 days later! Impressed!  Opened the box and everything was wrapped so nicely to protect the glass, and sitting on top of everything was a little black envelope. Nice touch. But the first time I realized what an awesome company this was when I had to call them with a hardware problem. I really wasn't expecting the level of help and support they gave me. Since then, I haven't wasted my time anywhere else."

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Natalie E - Beverly Hills, CA

Posted on Jan 18, 2017

"I shop online for pretty much everything I can except food. The only downside is that communication with online companies is really an obstacle--you almost always have to communicate through email, which takes forever. It's hard to find a company that actually has people you can call and talk to. Over the years, Vapor Authority has become much more than just a company to me--they have become friends. I have referred all of my friends and family to them, and everyone agrees that they are simply amazing. I can't say enough about the staff and how I am treated by them. Thank you all sincerely for everything!"

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Giacomo Fabiano - Keene, NH

Posted on Jan 18, 2017

“Vapor Authority has the best customer service and really treats each customer with care. Their products have the best prices and they have such a wide variety of options. I've shopped her many times and each time was a seamless pleasing experience!!! After purchasing my first product, I was contacted directly by Joe regarding age verification. The vapor authority team was very polite and well communicative and never shy of replying quickly to emails. They are so easy to contact without any hesitation! I love the Vapor authority team, they are all very kind, I'll always be shopping here.”

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Douglas Seibert - Las Vegas, NV

Posted on Jan 18, 2017

"Thanks so much for having a great store and all the security that you went thru for this shopping experience.  As a director for Commerce and Point of Sale at Neiman Marcus I can assure you that what you have done from the side of shopping experience and security is top notch and something that creates peace of mind.  Your company shows professionalism, integrity and dedication to your craft and your customers.  I just wanted to let you know that I will take pride every time I shop with you. 5 stars and I will be sending all my friends to buy gear here!"

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Phyllis Yocum - Williamsport, PA

Posted on Jan 18, 2017

"I live in rural PA and my local e-cig store closed a few months ago.  Searching for online stores, I happened upon this site and found it easy to use and decided to give it a try.  I ordered boring stuff like coils and tanks and batteries and juice spread out over five or six orders.  I have been so pleased.  Everything is in stock, shipped very quickly and the prices are better than my local guys!  The shipping cost is reasonable and delivery time was amazing!  I tried other e-cig online shops, and this one is the best so far.  I am a committed customer for sure." Read more »

Danette Wilson - Hemet, CA

Posted on Jan 18, 2017

"Vapor Authority is the best company I have "EVER" dealt with!! I can order and know I'm getting quality merchandise, authentic - no knock off products, also their prices are the lowest and vape supplies always get to me very quickly.  Customer service whether it be by email or phone, is beyond excellent. I Email with questions & they respond same day. We've shopped with them for 2yrs now and my mom and I are both beyond happy with them. We are always taken care of with respect. I can't say enough about Vapor Authority... Thank you!!" Read more »

Wendy Mayo - Woodstock, GA

Posted on Jan 18, 2017

"You are awesome, do you know that?!?! I love you guys! I will never order a mod or tank anywhere else, your customer service is awesome!  The prices are great, much cheaper than any local brick and mortar.  Every mod and tank I have ordered have been authentic and the shipping is incredibly reasonable and fast.  Truly could not be happier with the overall shopping experience and service. This is definitely my go-to place for all of my vaping needs!  Keep doing what you're doing!!"

 

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Janet Plant - Conroe, Texas

Posted on Jan 18, 2017

“I just wanted to say that you guys are awesome!  I've been ordering for many years from Vapor Authority, I've always been very satisfied with the service, speed of shipping and great prices. Your staff always goes above and beyond to make me feel appreciated.  Always an email or phone call away to answer any and all questions I may have. I refer my friends and family to their web site every chance I get.  So again GREAT job guys on superb customer service! Truly A+!”

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