What Our Customers Are Saying
"WOW...Vapor Authority is the absolute best! I can honestly say I have never in my 53 years experienced such outstanding customer service. Yes, the hardware products are top of the line and they have an excellent juice selection, but the customer service is really what keeps me coming back and sets them apart. Thank you so very much to everyone at Vapor Authority! I will definitely continue ordering and recommending you to anyone I can, and bring you new customers! Great job!!!"
Paula B
Port St Lucie, Florida
"Vapor Authority not only helped me, but my parents too. The 3 of us made a pact on New Years 2015 to quit together. We first started with those nasty disposables from the gas station, but then we moved onto the good stuff. We came across Vapor Authority after bad experiences with other stores. We could tell right away that this place was different. Any communications with them have been nothing short of stellar and we feel taken care of. They have always gone way above and beyond for us, and we honestly couldn't say enough about this company!"
Ashley Pichardo
Rancho Cucamonga, CA
"Thanks so much for having a great store and all the security that you went thru for this shopping experience. As a director for Commerce and Point of Sale at Neiman Marcus I can assure you that what you have done from the side of shopping experience and security is top notch and something that creates peace of mind. Your company shows professionalism, integrity and dedication to your craft and your customers. I just wanted to let you know that I will take pride every time I shop with you. 5 stars and I will be sending all my friends to buy gear here!"
Douglas Seibert
Las Vegas, NV
"Came across the site while looking for good quality products and for sure didn't regret the search. This site has it all for both beginner and advanced vapers. Since I've placed my first order, I haven't gone shopping to other sites - they are my one stop shop. Great customer service as always! Personally following up to ensure you get your order in a timely manner and always making sure you're well taken care. Easy interface on the web site to find everything you need from coils, juices and tanks for beginners to RDTA's, organic cotton and pre built coils for advanced vapers. Will definitely continue buying from Vapor Authority!"
Steven Ortiz
El Cenzino, TX
"I just want to say thanks for the awesome service I always receive when ordering from Vapor Authority!! I love the cost and the NO hassle ordering process. My order always seems to be delivered on time if not earlier and sometimes that's a great thing for me, especially when I realize I didn't have as many left as I thought. Thanks again for being such an easy company to work with and order from, literally takes me 2 minutes to place my order, that includes logging into my account and checking out!!"
Rachael Steffen
Ottawa, KS
"I first started shopping with Vapor Authority a little over a year ago. I was immediately impressed with their amazing customer service. With the exception of one time that I was in dire need of some juice, I will ONLY shop with them. I have gotten to know some of the staff there, and everyone is extremely friendly and they actually care. They are all knowledgeable and helpful, prices and ship times are great, and they usually always have the latest vapes in stock. What more can I ask for? Class act all the way around."
Matt R
Encino, CA
"After jumping around from company to company I found you guys and haven't looked back. A lot of companies claim that "customers come first" but really all they care about is to make as much money as they can. I will never forget calling in to get a little help picking something, and I was leaning towards a pretty expensive mod, and Joe actually talked me out of it. He said that a cheaper one would be better for my needs. You guys have always been completely honest and up-front with me. Thank you for being one of the few remaining companies that actually cares about their customers. Lifetime customer."
Issac Toffer
Los Angeles, CA
"I tried everything to quit smoking, but nothing would take. My sister quit with ecigs and referred me to Vapor Authority. They took so much time to walk me through every little step in the beginning. I must have driven them crazy with my 100 calls and emails. But they were always so patient with me and made sure I was taken care of. It's been 7 months and 12 days since I last had a cigarette, and I owe it all to Vapor Authority. I will shop with no one else, and have sent everyone I know who wants to quit their way. Five stars all the way around."
Shiva G
Henderson, NV
"Vapor Authority is the only vape site I trust. I used to buy from this small local shop, but then I found out that I was getting knockoffs. Then I bought from this one website, and they had the worst customer service in the world. Thank God I found Vapor Authority. I've been a customer for over a year now, and I'm not going anywhere. Pretty much everyone there knows me at this point, and they're all extremely nice and helpful. Even my mom shops with them now, although I have to place all of her orders because she's not that great with the internet."
Rob Orbell
Ann Arbor, MI
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