Damian K - Pleasant Hill, CA

Posted on Nov 01, 2016

"It’s honestly very rare these days to experience real customer service, especially with an online shop. If you do manage to get ahold of someone, they’re either in India or the Philippines. It’s so rare and very refreshing to call a company and have someone actually answer and help you. I’ve needed help several times, and have always gotten through to someone right away, and when I have emailed, I always get a reply in a timely fashion. It’s very clear that Vapor Authority genuinely cares about their customers, and it shows at every step of the way."